In a small team of five, you quickly get to know everyone and their working styles here at Railyard, and I’ve come clean really early on. I don’t like ambiguity. So you can only imagine my reaction when we were told that we would have a conversation on different levels of abstraction with David Dunne. Obviously not great, I mean what the hell is going on? I’m a designer, not a philosopher.  

As we moved through his workshop, I actually found myself inspired and engaged as he effectively walked us through the Design Thinking process. According to David, there are three core phases in this journey:

Problem Framing 
The first phase focuses on exploring different frames and identifying the problem we want to solve. He described “good” problem framing as having the “right” abstraction and ambition level with consideration of biases and point of views. Meaning that the question should be narrow enough so we know where to start brainstorming, but also broad enough so we have room to explore ideas.

Question the problem, which one are you going to solve?

Understanding User Experience
The second phase is all about the users. It is important for us designers to empathize with the people we are designing for. Specifically, we need to try to understand the context surrounding the use of existing product and why they work or don’t work.

Prototyping (Making and Testing Solutions)
The third phase involves prototyping. By creating a tangible form for the problem, we gain further understanding of the user’s experience and underlying problems/challenges at hand. In a way, it is a chance for us to put our theories to work and gather insights from poking holes into a potential solution to generate a more suitable solution.

With those ideas in mind, we were then put to work right away to generate “how might we” questions of different abstraction levels for one of our projects. At this point, I was freaking out a little as I’ve always had trouble thinking in a more abstract level and wasn’t comfortable with ambiguity and such. Right before my brain started to shutdown due to frustration, David introduced the concept of abstraction ladder (more generally known as the Why-How ladder) which made so much sense and saved me from a mental-meltdown crisis.

We started the process by placing the HMW question at the middle of a theoretical ladder. Above us sits the question of “Why?” and below us sits the question of “How?”. Above (why) is the more abstract and generalized idea of the problem and below us (how) sits the more concrete idea of what needs to be done. This exercise really helps practical thinkers like me to delve into higher level thinking as well as to think outside the box.

Through the workshop, I realized that design thinking is about problem finding more than problem solving, and problem framing is such a crucial part of the discovery process. Finding the right problem to solve not only makes the design process more efficient but also ensures that the solutions we come up with are relevant.

I’ve always imagined the Design Thinking process as a linear process much like the scientific method used in research. Through this workshop I learned however that it is not the case. Design thinking is not a linear exercise in which one step neatly follows another, nor is it circular. It is more of a back-and-forth process where one might go from analysis to prototype and back to analysis, then on to gathering insights and data again.. and so on. To us designers, where we start doesn’t really matter. Just like the story about Hoogendoorn’s back and forth development of the stormproof umbrella, design is about exploration.  

Design thinking is a process: a collection of things that you do to innovate.

Kicking off the beginning of Railyard 2019, David Choy had just come fresh from a ten-day silent retreat to introduce this year’s theme, Mindful Design. To be honest, this was my first day on the job, third day back in the country, I was jet-lagged, and I had no idea what to expect. For the first 10 minutes of the presentation, I was grappling at why I didn’t go to sleep earlier all the while trying to wrap my head around the fact that David could meditate for 10 hours a day, every day, for ten days straight. As someone who can be a bit more reserved, even I, seriously, can’t remember the last time I was silent for more than half an hour.

In his ultra-soothing voice, David explained to us that User Experience (UX) Design is something that is constantly evolving because humans are constantly changing. What once started from designing for convenience, grew quickly into a values-based economy. Now there is an increasing interest and emphasis on human-centered design focused around the human perspective. As this movement is shifting and urgently becoming more important, how should we as designers use our seat at the table? How do we practice mindfulness, not only in our design process but rewire it into the way we see the world? Defined, mindfulness is directing attention to the present moment, noticing what you notice without judgment. Lowering cognitive bias from the world around us and freeing our own biases, taking in each piece of information at face value, untampered— just as it is, and just as it comes.

Now, of course, that’s easier said than done. When it comes down to it, it is practicing and adopting mindfulness that really matters. An important takeaway for myself is, “how you say something is just as important as what you say.” It is by taking “that moment to pause and choose your responses mindfully,” that  we begin to “make space for another human.” Before attempting to understand another perspective one should evaluate and know the colour of their own lens, how your own experiences can cloud your judgment, and how to remove and address your own bias.

All-in-all, that sounds great, but what does that even mean? What is m i n d f u l  d e s i g n ? How do I know that it’s not just another buzzword for companies to use with empty promises like diversity— I’m not down to be another token Asian in a company orientation deck, and diversity— I’m looking at you Uber. Forgive me if I’m coming off a bit jaded, but you hear a lot of job postings and companies selling design as something that changes the world. Do you actually have a plan in motion? Is it actionable? How are you going to change the world? That’s a really big job. In theory, mindful design is beautiful. In practice, it can be really hard.

So how have I done it? As a designer who has worked abroad, I have learned, and continue to learn, what it means to define and redefine myself as an Asian female designer. Working in a company and living in a city where I am a visible minority has taught me what it feels like to be overlooked and excluded. It is often the small comments people say that really gets to me.

Having had the privilege to travel has been an extremely humbling experience; it has challenged me to evaluate my own biases and how my perspective can be damaging. That’s how I practice mindfulness. Start small. Start by being a bit more thoughtful, a bit more empathetic. Take that extra moment to reflect. Put yourself in another’s shoes. Be open to learning and experiencing new things. Embrace it. What can seem small and insignificant can truly mean the world to someone else.

At the end of the day, it’s about using what little power you have in your own hands and acting on it more thoughtfully. In your personal life, strive for a new standard– it isn’t about changing the world, but about small steps we all can collectively take. Maybe it’s my two years of university with the romantic notion of being an English major, or maybe it’s because I’m currently listening to Sampha on repeat (btw, if you don’t know who that is, you should definitely check him out), but I do truly, even a bit naively, believe that design, in one small way or another, can make a difference if we just took a moment and all tried a little harder. I think that it all kinda goes without saying, all good design is mindful design.

Start now.

As David would say, why wait for permission to give the world beauty?

(Also, David, keep up the good work, that was super neat how you can lift yourself up with those handlebars.)

Oh hello there, my name is Dan. I was the user experience intern on the Railyard team, and you may find it peculiar that my post comes well after my time at Railyard has ended. I held off on writing a blog post mostly because I wanted to see what experiences and learnings from my time at Railyard would carry through to my experience in another environment (I’m currently a creative technologist at AKQA, a digital agency in San Francisco). Also I’m a bit of a chronic procrastinator.

Read more