All Posts in Behind the Scenes

August 3, 2017 - No Comments!

The Lily Projects: Reflection and Behind the Scenes

Fabulous news: we finished The Lily Projects branding for our client Kisa Macdonald as of late June! That makes one of two client projects complete for summer 2017. Below you will find some of our major takeaways and process.

The Problem

banner2Kisa is a driven Vancouver artist and legal practitioner with experience in curation, legal research, and writing. The Lily Projects was named for 3 Lilies she met during her work with sexual assault survivors. Through them, she discovered how flawed the systems are, and how hard it is for survivors to seek help.

So, when Kisa came to us, The Lily Projects was just beginning. Her passion had already earned her collaborators, but they did not yet have traction. Our job was to help her secure funding by creating a brand identity, business model, and comm. strategy.

Challenges and Rewards

Image of black and white marker sketched of many logo ideas and sketches

One of the most challenging sides of this project was wrapping our heads around the wicked hard problems surrounding the Legal System - something beyond the capability of a single non-profit society. We conducted interviews with survivors and gathered Canadian statistics and research. We discovered most Vancouver sexual assault support organisations serve only females, and some have strained relationships with trans-women. We also found Canadian and BC laws are actually incredibly progressive, but practise has not caught up. These, among others, helped us define a distinct gap for The Lily Projects to fill.

Ronna also organised an external advisory meeting with Railyard alumni, experts, and strategists including UVIC Professor and Director David Dunne, IBM UX designer and former Yardie Stevie Nguyen, and social service and non-profit specialist Julia Kochuck, and SAP's David Choy (needless to say, we were nervous!). This meeting was a turning point for us, and made us realise we had spread too thin. We had confused our audience, and in that moment, we felt the wind suck out of our sails. We had to stop and rethink our strategy.

Lesson learned: you can only do so much over the summer. Don't plan too far ahead with a brand or your work may suffer for it. Think in the now, what does your brand need now? But still consider how can you also make it easy for it to expand and grow in the future.

Our Logo

Kisa liked to say, "it's like you took my jumbled plate of spaghetti and lined up all the noodles in neat rows". Kisa has a lot of ideas and strong beliefs, which is fantastic, but trying to fit that all into the initial branding is tough. We pulled what we agreed to be the most vital and developed a logo mark with an upward, positive movement; inspired by bold justice and graceful lilies. We did our best to avoid being overly feminine, as the brand would serve all genders, races, and beliefs. You can see some of the mark's development below. Also, boy oh boy, do Brand Guidelines take longer than we anticipated!

May 20, 2016 - No Comments!

For Them and Me

“Remarkable things can happen when empathy for others plays a key role in problem-solving. In today’s global marketplace, companies are being asked to design for increasingly diverse users, cultures, and environments” (Battarbee, Fulton Suri, and Gibbs Howard 1). IDEO.

Empathy: The capacity to place oneself in another’s frame of reference.

When solving problems and designing solutions, it is imperative to anticipate how products and services will work with different types of people.  Evident in the quote above from IDEO’s essay Empathy on the Edge, you need to think about how different people will receive solutions.  It is crucial to practice empathy; you must step outside of your ego and assume others.  

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August 22, 2014 - No Comments!

ACTS Brand Refresh

Hello Interwebz, Robbie here!

What a great opportunity and pleasure  it was to work with ACTS, on a lite rebrand! What is ACTS? Well I’ll tell you, it’s a well established charity that provides clean drinking water to rural Ugandans. Throughout their 22 years of active involvement, they have been able to provide water to 150,000 rural Ugandans. For those who aren’t familiar, you can check out their website at ACTS.ca. At the moment they are rebuilding their site to fit the new branding we just completed.

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August 11, 2014 - No Comments!

Hello, Neighbour Project Launch!

It all started with this: the construction of a new social housing building owned and operated by PHS Community Services Society and BC Housing that will be called “Alexander Street Community”. Dossier saw an opportunity to address the stigma surrounding the complex interaction between Railtown’s business community and Strathcona’s social housing and services community. The Railyard team in collaboration with Dossier proceeded to host several brainstorm sessions to come up with a project idea that raises awareness, transfers knowledge and is engaging.

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July 25, 2014 - No Comments!

Communicating Impact with Global Mothers: part 3 of 3

Internal and External Strategies

In this post we will tell you about the internal and external strategies we recommended to Global Mothers - the meat of the project! Then we will go into our key learnings and takeaways from this project. Our core recommendations are based on our findings in the Acumen course and throughout our research (see our two previous posts to learn more about Acumen and our research).

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July 23, 2014 - No Comments!

Communicating Impact with Global Mothers: part 2 of 3

There were two components to our research: analysis of social enterprises’ impact communications, and consumer insights.

We looked at a variety of different social enterprises in various sectors and collected social impact communications examples that were both visually appealing and informative, including: infographics, videos, statistics, stories, blog posts, and impact reports. We then used these examples in our consumer interviews to better understand what consumers like and do not like when learning about an organization’s social impact.

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July 21, 2014 - No Comments!

Communicating Impact with Global Mothers: Part 1 of 3

Hello! Jessica and Elsa here! We have had the absolute pleasure of working with Global Mothers over the past few weeks to do some social impact research and to come up with fun ways to communicate their impact. Global Mothers is a social enterprise working with women in impoverished nations to provide them with the training and means to sell their products here in North America. This leads to a lifetime of skills and a sustainable income for the women to be able to take care of their families, while giving western consumers a chance to pick up beautifully handcrafted jewelry and accessories.

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